Thule Return Policy
At PassionatesLife.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it in accordance with our return policy below.
Returns & Exchanges
Most items purchased from PassionatesLife.com can be returned or exchanged within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Some exclusions may apply.
How to Initiate a Return
- Log in to your account on PassionatesLife.com and visit the “Order History” section.
- Select the item(s) you wish to return and follow the instructions to generate a return authorization.
- Pack the item securely in its original packaging and include all accessories.
- Ship the return using a trackable method to ensure it reaches us safely.
Refund Processing
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you need a different size, color, or product, please initiate a return for the original item and place a new order on PassionatesLife.com for the desired product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately through the Help Center on PassionatesLife.com. We will assist you with a replacement or refund.
Non-Returnable Items
Certain items, such as customized products, final sale items, and opened software, cannot be returned. Please check the product description for details before purchasing.
International Returns
For orders shipped outside the designated region, return policies may vary. Additional shipping and customs fees may apply.
For more details, visit our Help Center on PassionatesLife.com.